PRIVACY POLICY

Last Updated: 10.28.25

At Protocol.us, we are committed to protecting your privacy and the confidentiality of your information.

This Privacy Policy explains how we handle information collected through our website and communications.

If you are a member receiving health-related services, please note that the handling of your Protected Health Information (PHI) is governed separately under our HIPAA Notice of Privacy Practices and any applicable Business Associate Agreement (BAA).

1. Information We Collect

We may collect the following information when you interact with our website or team:

  • Name

  • Email address

  • Phone number

  • Any additional information you voluntarily provide through forms, messages, or calls

  • Limited information from recorded sales or informational calls (see Section 2)

2. Call Recordings and Consent

To ensure quality, training, and accuracy, certain sales and informational calls may be recorded.

If you are located in a two-party (or all-party) consent state, you will be notified at the start of the call that it is being recorded.

Your continued participation constitutes consent to the recording.

If you do not wish to be recorded, please notify our team at the start of the call, and we will pause or disable recording.

All call recordings are stored securely and used solely for internal review, training, and service improvement.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide customer support

  • Improve our services, website, and communications

  • Analyze and review call recordings for quality assurance

  • Send you updates, newsletters, or other information if you’ve opted in

We do not sell or share your personal information for third-party marketing purposes.

4. Cookies and Tracking Technologies

Protocol.us and our service providers may use cookies, pixels, and similar tracking technologies to operate our website, enhance user experience, analyze traffic, and deliver relevant content.

Cookies are small data files stored on your device that help websites recognize your browser and remember certain information. These technologies may collect information such as your browser type, device, IP address, and interaction patterns.

We may use these technologies for purposes including:

  • Essential functions: To enable secure form submissions or payments.

  • Analytics: To understand how visitors use our site.

  • Advertising or marketing: To measure and improve communications.

  • User experience: To remember preferences or optimize site functionality.

You can control or disable cookies through your browser settings. Please note that doing so may affect how certain parts of the website function.

5. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary to:

  • Comply with legal obligations

  • Protect our rights, privacy, safety, or property

  • Fulfill services through trusted vendors or business associates who are bound by confidentiality agreements

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your data (subject to legal or contractual retention requirements)

To exercise these rights, please contact us at info@protocol.us.

8. Children’s Privacy

Protocol.us does not knowingly collect or solicit personal information from anyone under the age of 13.

If we learn that we have collected personal information from a child under 13, we will delete it promptly.

9. Protected Health Information (HIPAA)

If you become a member or otherwise engage with Protocol services that involve health information, we may receive or handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

When handling PHI, we do so either:

  • As a Business Associate under a Business Associate Agreement (BAA) with your physician or other Covered Entity, or

  • As a Covered Entity in limited cases where applicable.

In those instances, the use and disclosure of PHI are governed not by this Privacy Policy, but by our HIPAA Notice of Privacy Practices and/or the relevant BAA.

To request a copy of our Notice of Privacy Practices or to learn more about how your PHI is protected, please contact info@protocol.us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@protocol.us

Concierge Care, LLC

Concierge Care, LLC (Dr. Leslie Fang’s practice) is a premier concierge primary care practice led by Harvard–trained physicians with longstanding academic affiliations and national recognition for clinical and teaching excellence. The practice emphasizes longitudinal, relationship-based care and serves a diverse patient population, including individuals with complex medical needs and those seeking highly personalized preventive care.

Physicians in the practice have received multiple awards for excellence in teaching and clinical service from major academic medical centers and maintain active roles in medical education. The practice integrates evidence-based internal medicine with a personalized approach that prioritizes continuity, proactive health management, and thoughtful care coordination.

Since my early days as a medical student, I’ve been obsessed with defining and creating a truly exceptional primary care experience. This is my life’s work.

Dr. Ajay Haryani trained at the world’s top institutions and bridges worlds that rarely meet. He is a Board-Certified Internal Medicine physician and Assistant Clinical Professor of Medicine at Mount Sinai, with an expert understanding of chronic disease, longevity, fitness, and nutrition.

Unlike most physicians who focus solely on illness, or wellness experts who lack medical training, he brings knowledge of how the body functions in both health and disease – where we thrive and where we falter. He develops personalized care plans that address the full spectrum of health needs, from cardiometabolic health and weight management to emotional health and complex chronic conditions. He is also a Certified Personal Trainer and avid cyclist.

Most recently, he worked with the founder of One Medical (Dr. Tom Lee) to build the cutting-edge primary care company Galileo, supervising doctors and clinical operations across the country. He currently advises leading digital health companies focused on primary care, nutrition and mental health.

Credentials

  • Residency Training: UCSF Medical Center (Ranked #1 Program)
  • Medical School: Northwestern University Feinberg School of Medicine
  • Business School: Northwestern University Kellogg School of Management
  • Undergraduate: Northwestern University