TERMS OF SERVICE

Protocol Longevity Audit

Last Updated: 10.28.25

These Terms of Service (“Terms”) govern your purchase and participation in the Protocol Longevity Audit (“Audit”), provided by Healthspan Group, LLC (“Protocol,” “we,” “us,” or “our”).

By purchasing, scheduling, or participating in the Audit, you agree to these Terms. If you do not agree, please do not use or participate in the service.

1. Nature of the Service

The Protocol Longevity Audit is a wellness and educational program designed to help you better understand and optimize factors that may impact your long-term healthspan.

It may include assessments such as DEXA scans, VO₂ max testing, grip strength measurements, movement screenings, and health consultations.

The Audit is not a medical service and does not provide medical advice, diagnosis, or treatment.

All content and recommendations are for informational purposes only. You should always seek the guidance of a qualified healthcare professional regarding any medical condition, treatment, or diagnosis.

2. Voluntary Participation and Personal Responsibility

You understand that your participation is voluntary and that certain assessments (such as physical tests or scans) carry inherent risks.

You agree to participate responsibly and disclose any relevant health conditions prior to participating in physical assessments.

Protocol is not responsible for any injury, loss, or damage that occurs as a result of your participation in physical testing, whether conducted at Protocol’s direction or by third-party facilities.

3. Submission of Lab Work and Personal Data

You may choose to upload or share your existing laboratory results or other health-related data (“Submitted Information”) as part of the Audit.

By submitting this information, you confirm that:

  • You are submitting it voluntarily;

  • The information is accurate and lawfully obtained; and

  • You grant Protocol permission to review and analyze it for the purpose of providing your Audit results and insights.

Protocol will handle Submitted Information in accordance with our Privacy Policy and, where applicable, our Notice of Privacy Practices if your participation involves membership under Protected Health Information (PHI).

4. Privacy and Confidentiality

We take privacy seriously. Personal data collected in connection with the Audit will be protected in line with our Privacy Policy and, where applicable, under HIPAA regulations and any relevant Business Associate Agreement (BAA) in place with your physician or clinical provider.

You can review these documents at any time at:

  • Privacy Policy: https://protocol.us/privacy-policy/

  • Notice of Privacy Practices: https://protocol.us/notice-of-privacy-practice/

5. Payment Terms and Refund Policy

  • Full payment is required at the time of purchase, prior to scheduling your Audit session(s).

  • Once payment has been submitted, all sales are final, and no refunds will be issued, including in cases of missed appointments or non-participation.

  • Rescheduling may be permitted at Protocol’s discretion if requested in advance, but this does not constitute a refund or credit.

6. No Guarantees or Warranties

The Audit provides educational insights intended to help guide your understanding of health and wellness factors.

Protocol makes no guarantees as to the outcomes or results from participation.

All services are provided on an “as is” and “as available” basis without any warranty, express or implied, including merchantability or fitness for a particular purpose.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Protocol, its employees, contractors, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your participation in the Audit.

  • Protocol’s total cumulative liability for any claim shall not exceed the total amount paid for the Audit.

You acknowledge that you are solely responsible for your health decisions and that Protocol’s information and recommendations are not a substitute for professional medical care.

8. Third-Party Providers

Some components of the Audit (such as imaging, exercise testing, or lab collection) may be conducted by independent third-party providers.

Protocol does not control or supervise these providers and is not responsible for their actions, errors, or omissions.

Any services provided by third parties are subject to their own terms and privacy practices.

9. Intellectual Property

All materials, reports, analyses, and content provided through the Longevity Audit are the intellectual property of Healthspan Group, LLC.

They are provided for your personal, non-commercial use only.

You may not reproduce, modify, distribute, or resell any materials without prior written consent from Protocol.

10. Communications and Recordings

By participating in the Audit, you consent to be contacted by Protocol via email, text message, or phone for scheduling, service delivery, and follow-up communications.

Certain calls or sessions may be recorded for quality assurance and training purposes, in compliance with applicable consent laws.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any dispute arising under these Terms shall first be attempted to be resolved through informal negotiation.

If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to These Terms

Protocol may modify these Terms at any time. Updated versions will be posted at http://protocol.us with a new effective date.

Continued participation in the Audit after updates constitutes acceptance of the new Terms.

13. Contact Information

For questions or concerns about these Terms or the Longevity Audit, contact:

Email: info@protocol.us

Concierge Care, LLC

Concierge Care, LLC (Dr. Leslie Fang’s practice) is a premier concierge primary care practice led by Harvard–trained physicians with longstanding academic affiliations and national recognition for clinical and teaching excellence. The practice emphasizes longitudinal, relationship-based care and serves a diverse patient population, including individuals with complex medical needs and those seeking highly personalized preventive care.

Physicians in the practice have received multiple awards for excellence in teaching and clinical service from major academic medical centers and maintain active roles in medical education. The practice integrates evidence-based internal medicine with a personalized approach that prioritizes continuity, proactive health management, and thoughtful care coordination.

Since my early days as a medical student, I’ve been obsessed with defining and creating a truly exceptional primary care experience. This is my life’s work.

Dr. Ajay Haryani trained at the world’s top institutions and bridges worlds that rarely meet. He is a Board-Certified Internal Medicine physician and Assistant Clinical Professor of Medicine at Mount Sinai, with an expert understanding of chronic disease, longevity, fitness, and nutrition.

Unlike most physicians who focus solely on illness, or wellness experts who lack medical training, he brings knowledge of how the body functions in both health and disease – where we thrive and where we falter. He develops personalized care plans that address the full spectrum of health needs, from cardiometabolic health and weight management to emotional health and complex chronic conditions. He is also a Certified Personal Trainer and avid cyclist.

Most recently, he worked with the founder of One Medical (Dr. Tom Lee) to build the cutting-edge primary care company Galileo, supervising doctors and clinical operations across the country. He currently advises leading digital health companies focused on primary care, nutrition and mental health.

Credentials

  • Residency Training: UCSF Medical Center (Ranked #1 Program)
  • Medical School: Northwestern University Feinberg School of Medicine
  • Business School: Northwestern University Kellogg School of Management
  • Undergraduate: Northwestern University